Frequently Ask Questions

Every Brand Design project takes approximately 1-2 weeks to complete; completely dependent upon client response time and project scope.

We will have two initial design meetings before we begin any design work, followed by unlimited email, phone, and video call support during the duration of your design project’s timeline.

All our brand packages include a set number of logo designs, collateral items, and design revisions. You can expand upon our starting package in order to create the perfect brand package for your business.

We use a program called jump start to conduct and submit each phase of your design project. This program will allow you to select, reply, and comment on each phase of your design work via email so that we can streamline each phase and provide complete clarity and transparency as we move through the design process.

All final logo designs come in all popular file formats, including JPG, PDF, PNG, AI, EPS, and SVG files. Depending on your specific package additional files may be included for your brand collateral items.

You are responsible for ordering any printing of your brand collateral items including business cards, stationery, stickers, etc.… but we are happy to assist you in placing these orders at the end of your project if you would like our assistance.

All final logo designs, business cards, and social media graphics will be finalized set pieces (not editable). Some package add-ons come with brand collateral items that will include editable files – those will always be notated in your project proposal. You can also purchase original design files for an additional charge of $75/file.

You will receive your digital design files and images in all popular file formats in a shared Dropbox folder for easy download.

Please provide all details and example once contract is signed.

Be sure to have your professional email address, professional phone number (if relevant) and any other contact information or marketing media such as brand photography or headshots prepared before our design start date.

We use the Adobe Suite; specifically, Photoshop and Illustrator to design and develop your specific design elements. Depending on your project’s scope, we may also apply some fine art elements such as hand lettering, painting, watercolors, and photography to complete a truly authentic design that meets your brand’s needs.

Yes, but only to past clients or clients investing in any of our design packages. Additional design items can be added on with any package.

In order to provide the level of quality and dedication that we believe our clients deserve, we only work with 1 – 2 clients at any given point. This allows us to work much more intimately with our clients and move much faster as our response time is sooner and our ability to implement changes or edits is almost immediate.

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